Privacy policy

1. Introduction
Welcome to Sapphire Mobile Phones & Accessories Pvt LTD (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring a safe and secure online experience.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
https://sapphireaccessories.com/
By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information: When you place an order or interact with us, we may collect: Full name, Email address, Phone number, Shipping and billing address & Payment details (processed securely via third-party gateways) 
b. Transaction Information: Order details, Payment history, Purchase preferences.
c. Usage Data: IP address, Browser type and version, Pages visited, Time and date of visits & Device information.
d. Cookies & Tracking Technologies: We use cookies and similar technologies to: Improve user experience, analyse website traffic, remember your preferences & You can control cookies through your browser settings.

3. How We Use Your Information
We use your information for the following purposes:
Order Processing: To process and deliver your orders.
Customer Support: To respond to queries and resolve issues.
Website Improvement: To analyse usage and improve functionality. 
Marketing & Promotions: To send updates, offers, and newsletters (with your consent). 
Security & Fraud Prevention: To detect and prevent suspicious activity. 
Legal Compliance: To comply with applicable laws and regulations. 

4. Sharing Your Information
We may share your information with trusted third parties in the following cases:
a. Service Providers
Payment gateways 
Shipping and logistics partners 
Email and marketing platforms 
b. Legal Requirements
We may disclose your information if required by law or government authorities.
c. Business Transfers
In case of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity.

5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of your personal data. 
Correction: Update or correct inaccurate information. 
Deletion: Request deletion of your data (subject to legal requirements). 
Opt-Out: Unsubscribe from marketing communications. 
To exercise your rights, contact us at:
supportsapphire@yahoo.com

7. Cookies Policy
We use cookies to enhance your browsing experience.
Types of Cookies We Use:
Session Cookies: Temporary cookies that expire when you close your browser. 
Persistent Cookies: Remain on your device for a set period. 
Disabling cookies may affect website functionality.
Third-party tools (e.g., analytics providers) may collect anonymized data to improve services and show relevant advertisements.

8. Third-Party Links
Our website may contain links to external websites or social media platforms.
We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before interacting with them.

9. Data Retention
We retain your personal information only as long as necessary:
To fulfil orders and services. 
To comply with legal obligations. 
To resolve disputes. 

10. User Account & Security
If you create an account:
You can update your personal information anytime. 
You are responsible for maintaining the confidentiality of your login details. 
We restrict access to personal data to authorized personnel only.

11. Policy Enforcement
We may use collected information to enforce our Terms & Conditions and protect our rights, users, and platform.

12. Aggregate Data
We may share non-personal, aggregated data (such as website usage statistics) with partners for analytics and business purposes. This data does not identify individual users.

13. Limitation of Liability
Sapphire Mobile Phones & Accessories Pvt LTD is not responsible for:
Data interception over the internet.
Unauthorized access beyond our control. 
Any indirect damages arising from data misuse.

14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Your continued use of the website after updates constitutes acceptance of the revised policy.

15. Contact Us
For any questions or concerns regarding this Privacy Policy:
supportsapphire@yahoo.com